Frequently Asked Questions
Why should I purchase my supplements though Grow with Simone's Healthy Living Shop Formulary?
In Grow with Simone's Healthy Living Shop, we offer only the highest-quality, medically-effective supplements personally recommend by Vitamin Portfolio’s Medical Board. Our Board has spent years researching the highest-quality, most effective supplements on the market and we’ve included the best of the best in our Online Store. The vast majority of these supplements can only be purchased if you have a relationship with a physician, nutritionist or other accredited healthcare professional. All of our supplements are offered at competitive prices. Finally, your choice to buy supplements from Grow with Simone's Healthy Living Shop supports important training and research in the field of Functional Medicine. A portion of all proceeds are donated to non-profit institutes supporting these causes.
If I order once, can I reorder?
Yes, of course you can reorder. In fact, many supplements are designed to support your ongoing health for the rest of your life. We keep all of your prior orders in the system so it very easy for you to reorder supplements. We also offer an automated reorder option that sends you the supplements you want and need directly to your door at the exact right time without you having to lift a finger. Please call our friendly customer service team at 1-800-897-1722 to learn more about this personalized service.
How long does it take from the time I order to get my supplements?
Your supplement orders are packed and shipped to you the day of your order as long as they are placed on a business day by noon eastern time. If your order comes in after noon eastern time, they are processed and shipped the very next business day. Our distribution center is located in the Midwest so orders get to both coasts quickly. On average, your supplements should arrive on your door in less than five days. Naturally, if you take advantage of our automatic reorder service we have your shipments timed to arrive at your home before you ever run out of your previous supply.
What are the shipping and handling fees?
We decided to use UPS to handle all of our supplement shipments, because we feel they are the best in the business to assure that your supplements arrive on time and in excellent condition. UPS will also allow you to track your shipments throughout the transit. While there are some cheaper carriers, we feel our clients deserve the best quality shipping and handling when it comes to getting delivery of their important supplements.
We took an average of all of our shipping and handling charges and priced our standard shipping accordingly. We don’t make any profit on shipping and handling charges. We also don’t hide shipping and handling charges by charging extra for the supplements. Finally, due to special packaging we do add a small surcharge to supplements that must remain cool during transit, like probiotics. We feel this extra charge is worth the assurance that your temperature-sensitive supplements will arrive and still be effective. We do recommend you consider upgrading to 2-day air shipping for supplements that require this special packaging.
Is there an advantage of going on auto-ship?
The greatest advantage of our automatic shipping service is that you are assured your important supplements will arrive at your door automatically when you need them without having to remember to call or go online to reorder. You can customize the service to deliver different supplements at different intervals. You can start and stop your shipments at any time. You can change your future ship dates. You can arrange for your supplements to be shipped to different addresses if you spend time on long vacations or have summer/winter homes. You can easily set up auto-ship orders in your "My Account" page or please call our friendly Customer Service Team at 1-800-897-1722 to learn more about the service and set-up your order.
What do I do if the supplements arrive and something is damaged?
While it is our goal to have all of your supplements arrive on time and in pristine condition, we understand that accidents do occasionally happen. If your order should arrive damaged please call our Customer Service Team at 800-897-1722. If needed, we will make arrangements for UPS to pick up your damaged product(s) and a new order will be sent to you immediately at no additional costs.
Does someone need to be home to receive my order?
No, in the vast majority of cases, UPS will leave your shipments at your door, mailbox, etc. if no one is home. We take great care in the packing of your supplements so they are safe from the elements if you are not home. In the rare instance where UPS does not feel comfortable leaving a package at your door, they will typically return the next day to try and deliver when someone is home or provide you directions to pick it up locally at your convenience.
What about supplements which need to be refrigerated?
The vast majorities of supplements do not need refrigeration and are extremely stable. With some supplements like probiotics, it is important to keep them from getting too hot, but rarely is actual refrigeration needed. Regardless, we send supplements that need to be kept cool in special packages that have ice packs included to avoid any heat degradation. We take special care to assure these supplements arrive to you with their optimum potency.
Do I have to order all my supplements from Grow with Simone's Healthy Living Shop or can I order supplements from other sources?
Obviously, we want you to think of Grow with Simone's Healthy Living Shop as your main source for all supplements, and we will work hard to be your preferred supplier. While we try to carry the best supplements available in every category, we naturally don’t carry every single brand of supplement available. You might have your own personal favorites not available through this site. If so, you may need to purchase those products from other suppliers. Please don’t hesitate to call our Customer Service Team at 800-897-1722 if you’d like to suggest that we carry brands not on our site or if you have feedback on how we can do a better job.
Do you ship to Canadian or other countries outside of the United States?
Yes, we do ship to Canadian addresses. We also ship to U.S. Territories like Puerto Rico. At this time, we do not ship to any other foreign countries besides Canada. We can accept credit cards with foreign billing addresses, but only deliver supplements to U.S and Canadian addresses.
Please note: Canadian buyers do face certain restrictions when importing supplements. A full explanation of Canadian Shipping Terms & Conditions can be found under our Shipping Policy section. We recommend that Canadian buyers review these Terms & Conditions before buying supplements.